If you are having problems logging in, or other questions relating to Citrix, check this page before calling 6-help. You may find your answer here! Click on a topic below for more help, or click here to print this document.

Remote Access FAQ

If you have access to the Firm network, please review the “Work Remotely with Citrix and DUO” QRC on the Learning Channel.

  1. If you do not have the “Citrix Workspace App” installed, use the “Citrix Workspace Download” link that pertains to your device on the FAQ page. Install the Citrix Workspace App.
  2. After installing, Go to https://remote.jonesday.com.
  3. Under Citrix, click the Login button.
  4. Click the link for the region that you are currently located.
  5. Enter your User name (not email address) and Network password. Then, click Logon and select your preferred DUO method.
  6. Follow any remaining Citrix Prompts.

I receive an Incorrect Credentials or Contact Help Desk error during login, what’s wrong?

This error indicates that you have typed either an invalid username or password. Please use your username (not email address) when authenticating. If the username and password were typed correctly your password may have expired and you should contact 6-help to resolve the issue. Please use the same password that you use to log into your workstation.

Is pass through logon supported over VPN connections?

Yes. This functionality is available across VPN connections. VPN must be connected prior to any authentication attempts.

How do I contact 6-HELP?

The Help Desk is the Firm's technical support team and the gateway to all Jones Day related technology needs, wherever you are. The Help Desk is available to you 24 hours a day, 7 days a week. If you have a question that does not require an immediate response, send an email to 6-HELP@jonesday.com

Is Citrix supported in all browsers?

Multiple browsers are supported by Citrix. However, for the best experience, the Firm recommends using Chrome or Safari.

Citrix Workspace Download